Error Messages

The remote server returned an error: (404) Not Found.

Cause

During the import of Zendesk objects into a dataset, the template retrieves a list of objects. For each object found, it attempts to retrieve all associated details and performs an import.

Between the time in which the object list is obtained and the retrieval of associated details, the ticket is deleted from Zendesk.

Depending on the object, it can be deleted either manually by an agent or in some cases automatically purged by Zendesk (i.e. older tickets) .

Resolution

This error is expected and can be ignored. During the next import, the template will continue where it left off. While retrieving the ticket list in subsequent imports, that deleted will not be part of the results.

Applies To

• Import Zendesk Dataset